Governance Manual

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12.6.3 Communicating the decision

  1. We will provide you with a decision about your request within 20 working days.
  2. We will let you know as soon as possible if:
  • we cannot meet the deadline
  • we need more information
  • the information is held by another government organisation and we need to transfer your request.

You can ask us to treat your request as urgent. If you do, you need to provide a reason.  One of our team will advise you on what is possible.

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